The U.S. insurance and financial services sector is undergoing a period of rapid transformation. With increasing reliance on digital platforms, cloud infrastructure, and data-driven services, organizations face a growing array of cyber threats and regulatory challenges. Ensuring the security of sensitive customer and financial data while maintaining operational resilience demands strategic, forward-thinking leadership. In this article, we spotlight four CISOs who are shaping the industry’s approach to cybersecurity, risk management, and digital trust.
Katie Jenkins — EVP & Chief Information Security Officer, Liberty Mutual Insurance
Katie Jenkins is a seasoned cybersecurity executive with deep expertise across legacy and cloud-native systems. She leads global teams in cloud security strategy, cybersecurity operations, crisis management, and responsible AI, while maintaining regulatory compliance. A recognized thought leader, she won the inaugural Boston ORBIE CISO Award in 2023 and regularly speaks at RSA and SXSW. Katie is also a committed advocate for DEI in cybersecurity.
Tim Callahan — SVP & Global CISO, Aflac
Tim Callahan brings extensive experience in logical and physical security, enterprise risk management, IT strategy, and industry compliance. He has built and led global technology risk, security, and governance programs, and serves as board chair, member, and adviser for multiple organizations. His strategic leadership ensures that Aflac’s cybersecurity programs align with business objectives while protecting critical assets.
Rob Burch — Senior Director, Cybersecurity Risk, SoFi
Rob Burch has over 25 years of experience in cybersecurity and risk management, specializing in digital trust, operational resilience, and enterprise security modernization. At SoFi, he leads the second line of defense, providing independent reviews and credible challenges to the first line’s cybersecurity initiatives. Rob has held prior CISO roles at Brown & Brown Insurance and Fidelity National Financial, driving cyber risk governance, incident response, and threat intelligence programs.
Chris Lugo — Vice President & Chief Information Security Officer, Blue Cross Blue Shield Association
Chris Lugo is a veteran IT and cybersecurity leader with 18+ years of experience across multiple industries. He oversees global data protection programs, regulatory compliance, incident response, and organizational change initiatives. Chris specializes in integrating cybersecurity into corporate culture, driving security program maturity, and enabling business leaders to manage risk effectively.
Why these CISOs are shaping the future of insurance cybersecurity
These leaders are driving the transformation of cybersecurity in the insurance and financial services sector. By embedding security into business strategy, strengthening digital resilience, and proactively managing risk, they ensure that organizations can innovate and grow while safeguarding sensitive customer and financial information. Their work not only protects critical infrastructure but also sets the standard for operational excellence and trusted digital experiences across the industry.