What happened
Microsoft is investigating a Copilot outage that stopped many users in Europe from accessing the service.
Who is affected
Both individual users and organizations that rely on Copilot for coding, writing, and daily productivity tasks experienced interruptions.
Why CISOs should care
AI outages disrupt operations and can push teams toward unapproved tools that put data at risk. The incident shows the need to assess reliability and vendor transparency for AI services and to plan for downtime in AI supported workflows.
3 practical actions
- Review business continuity plans for AI tool outages.
- Remind staff not to switch to unvetted AI platforms during downtime.
- Reevaluate vendor risk controls including uptime commitments and incident reporting processes.
