What happened
The Washington Hotel chain in Japan disclosed a ransomware attack that compromised internal servers and exposed business data. The incident occurred on February 13, 2026, prompting the company to disconnect affected systems and launch an investigation with external cybersecurity experts. The organization stated that customer data is unlikely to have been exposed because it is stored on separate systems managed by another provider. Some hotel operations, including credit card terminals, were temporarily affected.
Who is affected
The Washington Hotel organization is affected, as attackers accessed business data stored on compromised servers and temporarily disrupted operational systems.
Why CISOs should care
The incident highlights how ransomware attacks can disrupt hospitality operations and expose business-critical data stored on internal infrastructure.
3 practical actions
- Disconnect affected systems immediately. The hotel isolated compromised servers to prevent further spread.
- Engage cybersecurity experts and authorities. External specialists and law enforcement were involved in the investigation.
- Assess and monitor impacted systems. An internal task force was established to evaluate breach scope and recovery.